Refund and Returns

Seeda offers a 14-day return window from the date you receive your Coffee Mix, Matcha, or Cacao order. If something isn’t right with your wellness products, contact us within 14 days and we’ll find a solution—exchange, store credit, or refund. Return shipping is paid by Seeda.

For hygiene and safety reasons, Seeda cannot accept returns of opened sachets. However, if you have unopened sachets in the original box and the product has a defect, damage, or was shipped incorrectly, you can return it for a full refund or exchange.

Contact Seeda’s customer service team via WhatsApp at +971 52 410 0711 or email support@seedawellness.com within 14 days of receiving your order. Provide your order number and reason for return. We’ll guide you through the process and arrange free pickup for your Coffee Mix, Matcha, or Cacao products.

Once Seeda receives and inspects your return (1-2 business days), we’ll process your refund within 3-5 business days. The refund will be issued to your original payment method, and it may take an additional 5-10 business days to appear in your account depending on your bank.

Yes! If you’d like to try a different Seeda blend instead of a refund, let us know when you contact us. We’ll exchange your unopened product for any other Seeda wellness blend (Coffee Mix, Matcha, or Cacao) of equal or lesser value.